Orders placed before 3pm will be dispatched on the same working day. Any orders placed after 3pm will be dispatched on the following working day.
We use DHL as our courier and all orders are tracked. All orders to UK Mainland should arrive within 1 – 2 working days after dispatch. Northern Ireland, Scottish Highlands, Isle of Man and other UK territories that are not part of the mainland may take 1 – 3.
As with all couriers delays can happen. This is can be due to bad weather, bank holidays and December due to the build up to Christmas so please be vigilant and take consideration before mailing us. If your order hasn’t arrived after 5 working days please get in touch with us, with your order number at hand.
If any damage to your parcel and the contents has taken place please provide us with photographic proof so we can assist you further.
If your order has been delayed, or if there is a problem with your order, please get in-touch at email@example.com